Support
We're here to help
Have a question about Trade Desk? Submit the form below, email us directly, or check the FAQ. Please remember to keep passwords, OTPs, and exchange API secrets out of your message — our team will never ask for them.
Direct contact
support@bsct.cloud
We acknowledge every ticket within 1–2 business days.
Open a support ticket
A reference ID is generated when your message is received. Reply to the acknowledgement email to add attachments or more detail.
Frequently asked
Quick answers to the most common issues. If none of these match, use the form above.
I can't sign in to my workspace
Make sure you are opening the correct workspace URL (e.g. bsct.cloud/t//hub). If you were invited by a workspace admin, use the exact invite link they sent. Use "Forgot password" on the login screen to reset your password — a reset link will arrive by email within 1-2 minutes.
How do I recover my password?
On the login screen tap "Forgot password", enter the email tied to your Trade Desk account, and follow the link we email you. Reset links expire in 60 minutes for safety.
How do I connect my exchange?
In the Trade Desk app go to Terminal → Exchange Setup. Create an API key with READ and TRADE permissions on your exchange (Binance / Bybit / MT5). Do NOT grant WITHDRAWAL permission. Paste the API key + secret into Trade Desk — it is stored encrypted and tied to your workspace.
How do I manage my subscription?
Open bsct.cloud/t//settings/billing on the web console. From there you can view your plan, update payment card (via Stripe), cancel renewal, or buy coin packs. Mobile users complete the same flow by opening the Trade Desk app settings and tapping "Manage billing".
How do I delete my account?
Scroll to the "Delete Account / Request Data Deletion" section on this page and submit the form, or email privacy@bsct.cloud from the address tied to your account. We verify your identity by email before deletion. Account deletion is permanent and separate from subscription cancellation — please cancel your subscription first.
What should I NEVER include in a support message?
Never share your password, OTP code, biometric unlock PIN, exchange API secret, or private keys. Trade Desk staff will never ask for them. If you believe a secret has been exposed, revoke the exchange API key on the exchange side immediately and email privacy@bsct.cloud.
Delete Account / Request Data Deletion
Trade Desk — operated by Business Science Cohort Technology FZCO — provides a working account and data deletion process compliant with Apple's and Google's mobile-store policies.
What happens next
- Submit this form (or email privacy@bsct.cloud from the account email).
- We send a verification email to the account email. Reply from the same inbox to confirm.
- Within 30 days of verification we delete or irreversibly anonymise your personal data: account record, password hash, exchange API keys (destroyed), push tokens, backtest history, strategies, scan candidates, personal trading records, support history.
- Records required by law (tax invoices for 7 years; limited audit logs for up to 24 months) are isolated from active systems and purged at the end of the retention period.
- Workspace-scoped content you contributed to a shared workspace stays with the workspace unless the admin also requests deletion.
- Any active subscription will NOT be auto-cancelled by the deletion request — cancel it first in Settings → Billing or we may still bill the next renewal.
Alternatively, you can delete your account from inside the Trade Desk app at Settings → Account → Delete Account. The in-app flow uses the same verified pipeline described above.